icelandicBPOLet’s talk

Your local voice. A world of difference.

Your business, fluently Icelandic. Directly employed people, working from home, bringing a human touch to your customer operations.

Let’s build your team
Vestrahorn mountains above a black sand beach in Iceland
Small language.
Extraordinary people.
ICELANDIC BPOHuman connection, without borders.

LOCAL LANGUAGE.
GLOBAL POSSIBILITIES.

Technology & SaaSTravel & hospitalityE-commerceDigital platforms

EXPERIENCE THAT GOES BACK TO 1999

Operational excellence.
Experienced project management.

Behind Icelandic BPO is Arctic Sea ehf., founded in 1999. We bring decades of operational and project management experience to the planning, coordination and delivery of your Icelandic-speaking team.

Clear planningHands-on coordinationAccountable delivery

01 / WHAT WE DO

A small language.
A big part of your business.

Make every Icelandic interaction count.
We build the team around the work you need done.

01

Customer experience

Conversations that feel natural. Icelandic-language support across email, chat and voice, shaped around your customers and your brand.

  • Customer care
  • Bookings & orders
  • Account support
02

Business operations

The people behind a smoother day. Dedicated Icelandic speakers for the everyday processes that keep your business moving.

  • Back-office support
  • Case handling
  • Customer onboarding
03

Language & local insight

More than the right words. Human review and local context to help your content, products and conversations make sense in Icelandic.

  • Content review
  • Language quality
  • Localisation support

02 / THE ICELANDIC BPO WAY

Lower overhead.
Higher regard
for people.

Competitive costs start with a simpler way of working. Our people work from home, keeping office overhead low and the focus where it belongs: on your customers.

Explore the model

Our employees. Your team.

Your Icelandic-speaking team is employed directly by Arctic Sea ehf., operating as Icelandic BPO ehf. No freelance marketplace or chain of subcontractors between us and our people.

Fair pay is part of the model.

Workers are paid in line with the applicable collective bargaining agreement. The agreement and employment terms are established for each role.

Working from home. Working together.

A home-based team keeps overhead lean. We agree the tools, working hours, supervision and security requirements with you before a programme starts.

A TEAM THAT FITS YOUR OPERATION

Three ways to work.
One Icelandic partner.

Choose the level of leadership your programme needs. Direct employment and applicable collective-agreement pay are part of every model.

Your team. Our Icelandic speakers.

Plug our directly employed agents into your existing operation. Your team leaders manage the daily work, using your tools, priorities and quality framework.

An established support team that needs Icelandic capacity.
ICELANDIC BPO

Recruitment, direct employment, payroll and the agreed staffing commitment.

YOUR BUSINESS

Day-to-day direction, team leadership and the existing reporting workflow.

PERFORMANCE, AT YOUR PACE

Useful reporting. On your schedule.

Agree the measures that matter: volumes, response times, resolution, quality and customer satisfaction. For small queues, include sample sizes and trends so a handful of cases doesn’t tell the whole story.

Frequent visibility for a launch, transition or changing workload.

01 Performance against agreed targets02 Quality findings & escalations03 Actions, owners & next stepsDiscuss this setup Scope and pricing agreed before launch.

03 / A THOUGHTFUL TRANSITION

A fresh start.
A clear way forward.

Changing your BPO partner should come with a plan.
Here’s how we shape the move together.

01

Start with your needs

We map your Icelandic volumes, channels, operating hours and priorities.

02

Design the right team

We agree roles, employment terms, pricing and the way success will be measured.

03

Prepare for the handover

Together, we define training, access, knowledge transfer and a phased transition.

04

Launch, learn, improve

Start with the agreed scope, review the work and build on what is working.

Coverage, capacity, service levels and security controls are agreed for your programme before launch.

IDEAS BEHIND THE SERVICE

A local voice.
A closer look.

What research tells us about language, trust and the conversations that matter.

Explore all 11 insights

A FEW GOOD QUESTIONS

Let’s make
things clear.

Are your team members employees or contractors?+

They are employed directly by Arctic Sea ehf., operating as Icelandic BPO ehf. Our model is built around an employment relationship with the people doing your work.

How do you keep pricing competitive?+

Our team works from home, reducing office overhead. Pricing is scoped around your workload, channels, coverage and requirements, with applicable collective-agreement pay built into the model.

Can you help us change from another provider?+

Yes. Start by sharing the scope of your Icelandic operations. We can then agree a transition plan covering recruitment, training, access and handover. Timing depends on the team and preparation your programme needs.

Which collective agreement applies?+

The applicable agreement depends on the role and employment circumstances. It is established as part of the employment terms. We do not apply one generic wage rate to every role.

LETS TALK ICELANDIC ;)

Your next team
starts with a
conversation.

Tell us what you need. We’ll use your details to discuss the right team, scope and next steps.

A team built around your requirements Clear employment and pricing principles A practical plan for getting started

Tell us about your business

A few details to start the conversation.

Your enquiry is saved for the Icelandic BPO team.